Shipping policy

Effective Date: September 5, 2026

At Pleasia.shop, we work to process and deliver your orders as quickly and efficiently as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders are not normally processed on weekends or public holidays.

During major sales, holidays, or periods of unusually high order volume, processing may take longer than usual.

2. Shipping Times

Delivery times depend on your destination, shipping method, carrier, and other factors.

Estimated delivery times provided during checkout are estimates and are not guaranteed.

Once your order has been shipped, you may receive tracking information by email when tracking is available.

3. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check your:

Name
Street address
Apartment or unit number
City
State/Province
Postal/ZIP code
Phone number

Pleasia.shop is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

4. Order Tracking

When tracking information is available, it will be sent to the email address associated with your order.

Tracking information may take some time to become active after the package has been shipped.

5. Shipping Delays

Delivery may occasionally be delayed because of circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Customs processing
Public holidays
Incorrect address information
High shipping volumes
Transportation disruptions

Such delays do not automatically qualify an order for a refund.

6. Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Unless otherwise stated during checkout, any applicable customs duties, taxes, or import charges are the responsibility of the customer.

7. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the shipping carrier.

If you still cannot locate the package, contact us at support@pleasia.shop, and we will assist you with the available next steps.

8. Returned-to-Sender Packages

If a package is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the customer requests another shipment.