Refund policy

Effective Date: September 5, 2026

At Pleasia.shop, we want our customers to be satisfied with their purchases. If you are not satisfied with an eligible item, you may request a return in accordance with this policy.

1. Return Period

Return requests must generally be submitted within 14 days of receiving your order.

Items returned after the applicable return period may not be eligible for a refund.

2. Return Conditions

To be eligible for a return, an item must generally:

Be unworn
Be unused
Be unwashed
Be in its original condition
Have original tags attached, where applicable
Be free from stains, odors, damage, or alterations
Include original packaging where reasonably applicable

We reserve the right to refuse a return if the item does not meet these conditions.

3. Clothing and Size Issues

Customers are responsible for reviewing the available size information before placing an order.

If you receive an incorrect size that was ordered by you, the item may be eligible for return subject to the conditions of this policy. Return shipping costs may apply.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging when relevant

After reviewing the issue, we may offer an appropriate solution, which may include a replacement or refund.

5. Non-Returnable Items

Certain products may be excluded from returns due to hygiene, health, safety, customization, or other applicable restrictions.

Any applicable exclusions may be communicated on the relevant product page or at checkout.

6. Return Shipping

Unless the item is defective, damaged, or incorrectly supplied by us, the customer may be responsible for return shipping costs.

If the return is approved because we sent an incorrect, damaged, or defective item, we will determine the appropriate return-shipping solution on a case-by-case basis.

7. Refunds

Once your returned item is received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

8. Partial Refunds

In certain circumstances, a partial refund may be offered where an item has minor damage or missing components but remains otherwise acceptable.

Any such resolution will be determined on a case-by-case basis.

9. Exchanges

If you require a different size or product, please contact us at support@pleasia.shop.

Exchanges are subject to product availability and may require the original item to be returned first.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, the order may need to be handled according to our return policy.