FAQ

Frequently Asked Questions

How can I contact Pleasia.shop?

You can contact our customer support team by emailing support@pleasia.shop.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

How can I track my order?

Once your order has been shipped, tracking information will be provided when available. You can use the tracking information to follow your package's progress.

How long does delivery take?

Delivery times vary depending on your location, shipping method, and carrier. Please refer to the shipping information provided during checkout.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@pleasia.shop.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Can I return an item?

Eligible items can generally be returned within 14 days of delivery, subject to our Return & Refund Policy.

Items should generally be unworn, unused, unwashed, and in their original condition with tags attached where applicable.

What if I receive a damaged or incorrect item?

Please contact support@pleasia.shop as soon as possible and provide your order number along with clear photographs of the item and packaging.

We'll review the issue and help determine the appropriate solution.

How do I choose the right size?

We recommend checking the size information provided on the relevant product page before placing your order.

If you have questions about sizing, contact our support team.

Do you ship internationally?

Shipping availability depends on the destination and options available at checkout. Available shipping methods and applicable charges will be shown during checkout.

Are customs fees included?

For international orders, customs duties, import taxes, VAT, or other applicable charges may apply depending on your destination. Unless otherwise stated at checkout, these charges are the customer's responsibility.

When will I receive my refund?

After a returned item is received and inspected, approved refunds are generally issued to the original payment method. The time required for the refund to appear depends on your bank or payment provider.

What should I do if my tracking hasn't updated?

Tracking information may take some time to update after an order has been shipped. If your tracking information remains unchanged for an extended period, contact support@pleasia.shop for assistance.